Returns and guarantee

Ride away happy, or you don't pay.

If your order shows up wrong, late, or just not what you pictured, we reprint it or refund it. One message, no arguing, no restocking fee.

How to make it right

Email or start a chat within 30 days of delivery. Include your order number and a photo of what arrived. That is the whole claim process.

A reprint or a refund, your call. We do not make you choose the one that suits us, and we do not ask you to mail the old order back.

Reprints go to the front of the queue. Refunds go back to the card you paid with, usually within a few business days depending on your bank.

The proof is the agreement. If you approved a proof with a typo in it, we will still help you, but a reprint on an approved proof is at cost rather than free.
Colour has limits. Screens glow and paper does not. We flag colours that cannot be hit in CMYK on the proof, so a shift we warned you about is not a defect.
Carrier delays are not our delays. If the mail loses it, we reprint and reship at our cost. We just cannot promise the second one moves faster than the first.
30 days. Tell us within a month of delivery. After that we will still talk, but the automatic reprint or refund is not on the table.